Help & FAQs

Mark the fixing points where the shade sail will be installed, then measure the distance between the fixing points.

The size of a shade sail for shading effect is the distance between the fixing points minus 1-2ft, for installing shade sail hardware kits.

Thanks to our convenient online configurator you can create and order your tailor-made shade sail in a few simple steps. All you have to do is take the measurements of the area to be covered, enter them in the configurator and choose the fabric . In a few seconds, the system provides you with an accurate quote.

After receiving the order, our technical team designs the sail with digital programs. The technical drawing linked to the order is then inserted into the production plan (digital cutting, semi-automatic sewing, final quality control). Thanks to our experience we have greatly optimized production times and are able to deliver the customized shade sail in approx 3-10 working days. However, times depend on seasonality and the quantity of orders being processed.

Tailoring sails involves many steps which take approx. 3-10 working days. To avoid longer waits we recommend, if possible, to design and order your shade sails in the low season (September to March). Very often the price is even more advantageous out of season and you can take advantage of any discounts and offers

The shade sails made of HDPE (high density polyethylene) material are not waterproof, which is Focus on blocking UV rays and sunlight.

And the waterproof shade sail made of Polyester with PU coating, anti-mildew/light rain, but can not block the heavy rainstorm.

This product can be used for 3-5 years in normal weather conditions. Perfect for gardens, patios, swimming pools, bbq areas.

Free giving multiple 5FT(1.5m) long durable ropes, but the stainless steel hardware kit need to buy separately. Installation with hardware kit will be more convenient and stable.

The privacy fence screen made with 100% 150 GSM new high density polyethylene(HDPE) material--no recycled materials used, more healthy and safe. Commercial solid fabric can achieve 95% UV blockage. Of course, the fabric is the same to shade sail, so it can be UV-resistant.

The balcony privacy deck screen made of 100% 185GSM new high density polyethylene(HDPE) material.

The waterproof balcony privacy deck screen made of 100% polyester fabric with a weight of 160GSM. The excellent PU coating, it's the ideal protection against rain and wind.

20 inches between grommets usually. ( except the custom products )

We will ship the products from the local warehouse directly.

We have the largest inventory of in-stock ready to ship products.
Standard orders ship within 2 business day.
Custom orders – those with fabricated to specific lengths and height, please allow for up to 5 business days for fabrication.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).