During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition being well folded. Returns will only be accepted if labels and original packaging are fully intact. Lovestoryshade cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Lovestoryshade. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, Lovestoryshade will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above.
Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange. Exchanges and returns can only be made as described in Lovestoryshade’ instructions, which can be found in your confirmation e-mail.
When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email with final confirmation and instructions. Most orders are shipped standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email. Our appointed courier partners in each region deliver all orders. Uncollected items are subject to $20 USD will be charged for uncollected items if the package is to be re-sent. Incorrect contact details will be subject to an extra charge of $20 USD will be charged for returned deliveries caused by entering incorrect or insufficient contact details.